TERMS OF SERVICE
SailCoCo
sailcoco.com
Last Updated: October 12, 2026
These Terms of Service (these "Terms") govern access to and use of sailcoco.com and the SailCoCo mobile and web applications and related services (together, the "Service"). SailCoCo LLC, a California limited liability company (the "Company"), owns and operates the Service. The Service is a subscription application for boat owners, cruising sailors, and charter and rental operators. It provides boating and cruising compliance information, presented for a boat and a place as a Compliance Card, an artificial intelligence assistant called the CoCo Agent, storage for vessel and compliance documents, a community feed of user reports, and access to that information through third-party artificial intelligence assistants that connect to the Service. Read these Terms before using the Service.
1. Acceptance of These Terms
1.1 Agreement to Terms. These Terms form a binding contract between the Company and each person who visits the Service, creates an account, or uses any feature. By clicking "I Agree" or a similar button or checkbox, by creating an account, or by using the Service, you accept these Terms. If you do not accept these Terms, do not use the Service.
1.2 Clickwrap Records. The Service presents these Terms through an affirmative click step. The Service logs the date, time, account, document version, and the specific language accepted, and retains those records for at least three years. Those records serve as evidence of your electronic signature and assent under the federal and California laws that give electronic signatures the same effect as ink signatures.
1.3 Charter Invitees Accept Separately. A Charter Operator who subscribes to the Fleet Plan can invite crew and guests to the Service. Each invited person holds a separate account and accepts these Terms on that account before using the Service. A Charter Operator cannot accept these Terms for an invitee, and an invitee is bound only by the acceptance recorded on that invitee's own account. A Charter Operator may also show the operator side of a Compliance Card to a guest who has no account, such as in a booking email, on a check-in screen, or on the Charter Operator's own website. A guest who only views a card does not accept these Terms. Each card states that it is general information only and links to these Terms, and the Charter Operator is responsible for how it presents the card to its guests.
1.4 Privacy Policy. The Privacy Policy describes how the Service collects, uses, and stores personal information. The Company incorporates the Privacy Policy into these Terms by reference, so the dispute resolution, arbitration, class action waiver, and limitation of liability provisions in these Terms apply to claims about personal information. Review the Privacy Policy at sailcoco.com/privacy.
1.5 Additional Feature Terms. Some features may carry additional posted terms. If additional terms conflict with these Terms, the additional terms control for that feature only.
1.6 Private Preview. The Service is currently offered as a private preview. Access is by invitation, and the Company may limit the number of accounts. Features may change, be withdrawn, or be unavailable at times while the Company tests the Service. Paid plans described in Section 5 apply only once the Company offers them for purchase, and the Company will tell you before any charge. The Company may end preview access for an account with notice to the account email.
1.7 Developer Terms. If you use the Company's application programming interface or build an integration with the Service as a developer, the SailCoCo Developer Terms posted at sailcoco.com/developers/terms govern that use instead of these Terms. A person who only uses the Service, including through a third-party artificial intelligence assistant, remains under these Terms.
2. Definitions
The following terms carry the meanings below wherever they appear in these Terms.
"Account" means the registration a user creates to access the Service.
"AI Assistant Access" means use of the Service through a third-party artificial intelligence assistant or chat application that connects to the Service, for example through a Model Context Protocol connector, after you link it to your Account.
"Charter Operator" means the account holder who subscribes to the Fleet Plan and invites others to use the Service under it.
"CoCo Agent" means the artificial intelligence assistant, operated by the Company, that answers cruising compliance questions within the Service.
"Community Feed" means the part of the Service where users post crowd-sourced port and entry reports.
"Compliance Card" means the presentation of Compliance Information for a declared boat, place, and activity, with an owner side and an operator side (for the person who takes the boat out, such as a renter, charterer or skipper), each line showing its source and the date it was last verified.
"Compliance Information" means the cruising, port, entry, customs, and related reference information the Service provides, including answers from the CoCo Agent.
"Compliance Record" means a dated record, kept by the Company, of the Compliance Card that was shown to a person and when.
"Content" means the text, images, reports, and other material a user submits to the Service, including Community Feed posts and Ship's Papers uploads.
"Fleet Plan" means the subscription described in Section 5 for two or more boats, priced per boat per year, that lets one Charter Operator pay for access for its fleet and invite crew and guests.
"Invitee" means a crew member or guest who accesses the Service under a Fleet Plan through that person's own Account.
"One-Time Purchase" means a Founding Crew purchase, described in Section 5, that does not auto-renew.
"Ship's Papers" means the feature that stores vessel and compliance documents as described in Section 6.
"Skipper Plan" means the annual consumer subscription described in Section 5, priced per boat.
"Subscription" means a paid plan that renews automatically, including the Skipper Plan and the Fleet Plan.
3. Eligibility, Accounts, and Registration
3.1 Eligibility. You must be at least 18 years old and able to form a binding contract to use the Service. The Service does not offer accounts to anyone under 18.
3.2 Account Information. You agree to provide true, accurate, current, and complete information at registration and to keep it updated. The Company may suspend or close an account that contains false or outdated information. At registration the Service asks for your country of residence. The Company uses it to show the rights, prices, taxes, and disclosures that apply where you live and to meet its legal duties, as the Privacy Policy describes.
3.3 One Account Per Person. Each person may hold one account. The Company may decline, merge, suspend, or close duplicate accounts, including accounts created to restart a free tier or intro price, to obtain repeat refunds or money-back guarantees, or to evade a suspension.
3.4 Account Security. You are responsible for your login credentials and for all activity under your account. Notify the Company at support@sailcoco.com right away if you suspect unauthorized use.
3.5 Charter Operator and Invitee Accounts. A Charter Operator allocates seats to Invitees under the Fleet Plan. The Company charges only the Charter Operator, and Invitees pay nothing while a seat stays active. Each Invitee holds a separate account, accepts these Terms on that account, and is responsible for its own conduct. Invitee access ends when the Charter Operator removes the seat or the Fleet Plan ends.
3.6 Marketing Email Requires Your Consent. The Company sends marketing email only if you opt in, through a box that is unchecked by default at registration or through your account settings. You may withdraw that consent at any time through the unsubscribe link in any marketing email or in your account settings. Service and transactional email, such as receipts, renewal reminders, security notices, and notices of changes to these Terms, does not depend on that consent.
4. The CoCo Agent and Compliance Information
4.1 What the Service Provides. The Service gives boat owners, cruising sailors, and charter and rental operators compliance and reference information for planning voyages, entering ports, and meeting local requirements. The Service presents that information for a boat and a place as a Compliance Card, and it can keep a Compliance Record of the card shown. The CoCo Agent is the main way users interact with that information. It answers questions from the Company's verified data and provides source citations and dates. The number of questions available depends on your plan.
4.2 Artificial Intelligence Disclosure. The CoCo Agent is an artificial intelligence system, not a person. The Service tells you that you are interacting with artificial intelligence, and it labels CoCo Agent answers as generated by artificial intelligence. Answers the Service returns, including answers returned to a third-party assistant through AI Assistant Access, also carry a machine-readable marker that identifies them as generated by artificial intelligence. Nothing the CoCo Agent says changes these Terms, creates a promise on behalf of the Company, or overrides any provision of these Terms. The posted Terms control over anything the CoCo Agent states.
4.3 Informational Only. The CoCo Agent, the Compliance Information, and everything else in the Service are for general information only. They are not legal, immigration, customs, maritime, tax, insurance, or other professional advice, and they do not create an attorney-client or advisor relationship. The Service does not assess whether any particular person qualifies for a visa, travel authorization, permit, or entry, and it does not prepare, review, or submit any visa, travel authorization, or immigration application. The Service does not recommend any insurance policy, coverage amount, or insurer, and it does not act for you with any insurer, seller, registry, or customs authority. The Company is not your lawyer, your customs broker, or your agent. Answers may be incomplete, out of date, or wrong. You are responsible for verifying any requirement with the relevant government authority or a qualified professional before you rely on it. You use the Compliance Information at your own risk.
4.4 Authorities Control. Government rules and entry requirements change often and vary by country, port, and vessel. Official sources control over anything the Service shows. The Company does not warrant that any Compliance Information is current, accurate, or complete.
4.5 No Reliance for Safety of Life. The Service is a planning aid. It is not a navigation system, a distress service, or a substitute for official charts, notices to mariners, weather routing, or proper seamanship. Do not rely on the Service in an emergency or for the safety of any person or vessel. This applies to every location-based feature, including any feature that shows the rules that apply at a vessel position, and you may not use any of those features as the sole source for a navigation, passage, or safety decision.
4.6 Access Through Third-Party AI Assistants. You may link your Account to a supported third-party artificial intelligence assistant through the connector the Company offers. You authorize the link on the Company's sign-in page, and you may disconnect it at any time in the assistant's settings or in your account settings. AI Assistant Access is available on the Free tier and on paid plans, subject to the usage limits shown for your plan, and the Company may change, limit, or suspend connector access to protect the Service.
4.7 Third-Party Assistants Are Not the Company. The provider of a third-party assistant is not the Company's agent or service provider. Its own terms and privacy policy govern how it handles your prompts, its responses, and any information it receives, including the Compliance Information the Service returns to it. The Company does not control the assistant, its model, its training settings, or how long it keeps your conversation. The assistant may summarize, reword, combine, or misstate that information, and the Company is responsible only for the information the Service returns, not for what the assistant says. Sections 4.3 through 4.5 apply to Compliance Information wherever it appears, including inside a third-party assistant.
4.8 Compliance Cards and Compliance Records. A Compliance Card summarizes the published rules for the boat, place, and activity declared. The "SailCoCo Verified" mark on a card means only that the Company checked each line against its source on the date shown, and it does not mean that any authority approved the information. A Compliance Record shows which Compliance Card the Service displayed, to whom, and when. It does not show that any boat, person, Charter Operator, or trip complies with any rule, or that the person shown the card read or understood it. Anyone holding a Record ID can view the card as shown at verify.sailcoco.com, and that page does not show the name or reference of the person shown the card. The Privacy Policy states how long the Company keeps Compliance Records.
5. Subscriptions, Intro Pricing, One-Time Purchases, and Auto-Renewal
5.1 Plans and Prices. All plans are annual only, and no monthly price is offered. They are the Free tier at no charge, the Skipper Plan at $99 per year for one boat, and the Fleet Plan for two or more boats. The Skipper Plan includes the features for delivery skippers and paid crew. The Fleet Plan is priced per boat per year at $89 per boat from 2 boats, $79 per boat from 10 boats, $69 per boat from 25 boats, and $59 per boat from 100 boats, and the number of boats on the account sets the price for every boat. All prices are in United States dollars and exclude applicable taxes. Schedule A lists the current plans. Schedule A also lists the launch prices that apply during the launch period.
5.2 Automatic Renewal Disclosure. Each Subscription renews automatically until you cancel. Each Subscription renews once per year on the renewal date. At the end of any introductory period, the Company charges the standard price shown above, and it charges the standard price again on each later renewal date until you cancel. The Company charges the payment method on file. You may cancel at any time as described in Section 5.5, and cancellation takes effect at the end of the current billing period.
5.3 Point-of-Sale Consent. Before any charge, the Company presents the renewal terms in a clear and conspicuous manner at the point of sale and requires your affirmative consent to the automatic renewal terms through a separate checkbox or button that covers only those terms. The Company keeps a record of that consent for at least three years or one year after the Subscription ends, whichever is longer, and sends an acknowledgment to your account email that states the renewal terms, the price, how to cancel, and a direct link to the cancellation control in your account settings.
5.4 Renewal and Price-Change Reminders. The Company sends each annual subscriber a renewal reminder to the account email between 15 and 45 days before each renewal, and the reminder states the renewal terms, the amount, and how to cancel. When an introductory or promotional price is about to end and the standard price begins, the Company sends a reminder between 3 and 21 days before that change. If the Company changes a price outside a scheduled renewal, it sends notice with instructions on how to cancel at least 7 and no more than 30 days before the change takes effect. If you do not cancel, the new price applies at the next renewal.
5.5 Cancellation. You may cancel any Subscription at any time through the "Cancel" control in your account settings. Online cancellation completes immediately through that control, without a phone call, a chat session, or a retention offer you must sit through. You may also cancel by email to support@sailcoco.com. Cancellation stops future charges and takes effect at the end of the current billing period. Amounts already charged for the current period are not refunded except where the law requires a refund.
5.6 Introductory Pricing. An introductory price applies only to the first billing term of a new Subscription. The standard price applies at the first renewal and every renewal after that. The point-of-sale disclosure states the introductory price, the standard price, and the date the standard price begins.
5.7 One-Time Purchases. The Service offers one One-Time Purchase, Founding Crew, which does not auto-renew and for which the Company keeps no card on file. Founding Crew is a $150 one-time purchase of the Skipper Plan for one boat for three years from the date of purchase, limited to 1,000 seats and sold during a limited promotional window while seats remain. Founding Crew does not renew and ends after three years without a further charge. The Company emails a reminder at least 30 days before it ends.
5.8 Founding Crew Term. A Founding Crew purchase gives access to the Skipper Plan, or any successor or renamed tier that provides substantially similar access, for three years from the date of purchase. If the Company discontinues the Service, or discontinues the Skipper Plan without offering a successor tier, before those three years end, Founding Crew access ends at that time, the Company gives at least 60 days advance notice by email, and it refunds a share of the price paid in proportion to the time left in the three years. A Founding Crew purchase carries no cash value except for any refund stated here and is not transferable.
5.9 Taxes. Prices exclude sales, use, and similar taxes. The Company may collect and remit those taxes where the law requires.
5.10 Payment Processing. Stripe processes payments. Card numbers and full payment credentials go only to Stripe. Stripe's own terms govern the processing relationship. The Company does not hold user funds and is not a bank or money transmitter.
5.11 State Notices. Where the law of your state requires additional renewal reminders or notices, the Company sends them to your account email.
5.12 Chargebacks and Payment Disputes. If you start a chargeback or a payment dispute, the Company may suspend your access while the dispute stays open. The Company may close an account that files a fraudulent chargeback. The Company uses its point-of-sale consent records and transaction records to respond to chargebacks and disputes. This Section does not limit a refund the law requires.
5.13 App Store Purchases. If you buy a Subscription or a One-Time Purchase through the Apple App Store or the Google Play Store, that store's refund policy governs the purchase, and you request any refund from that store. The Company cannot issue a refund for a purchase made through those stores and does not control their refund decisions.
5.14 Right of Withdrawal in the EEA and the United Kingdom. If you are a consumer in the European Economic Area or the United Kingdom, you have a 14-day right to withdraw from a purchase of digital services. At checkout, the Company asks for your express consent to begin access right away and your acknowledgment that you lose the withdrawal right once access begins. Where you give that consent and access begins, the withdrawal right ends.
6. Ship's Papers Document Storage
6.1 Purpose. Ship's Papers lets you store vessel and compliance documents in your account, including vessel registration, insurance declarations, radio and MMSI license, cruising permits, clearance papers, and pet vaccination certificates. The feature is a convenience for keeping voyage paperwork in one place.
6.2 Identity Documents Are Refused. Ship's Papers does not accept identity documents. The scanner rejects passports, driver's licenses, and national identity cards by design, and the Service does not store them. Do not attempt to upload an identity document. If an identity document reaches the Service despite the scanner, the Company deletes it.
6.3 Your Responsibility. You are responsible for the documents you upload and for your right to store them. Ship's Papers is a copy for your convenience. It is not an official record and does not replace the originals a government authority may require you to carry or present.
6.4 Security and Retention. The Company encrypts Ship's Papers documents in transit and at rest and keeps them while your account stays active. The Privacy Policy describes retention and deletion in more detail. When you delete a document or close your account, the Company deletes the stored files under the process in the Privacy Policy.
7. Community Feed and User Content
7.1 User Content. The Community Feed lets users post crowd-sourced port and entry reports, and it may allow photos. Users, not the Company, create these posts. The Company does not pre-approve, endorse, or adopt any post and does not review every post for accuracy, quality, or legality.
7.2 License to the Company. You keep ownership of your Content. You grant the Company a non-exclusive, worldwide, royalty-free license to host, store, reproduce, display, and distribute your Content within the Service, to sublicense these rights to the Company's hosting, storage, and content-delivery vendors solely as needed to host, store, and deliver the Service, and to use aggregated or de-identified data drawn from Content to operate and improve the Service. This license ends when you remove the Content or close your account, except that the Company may retain copies as needed for backups, dispute records, and legal compliance. The Company does not sell your Content and does not use it to build advertising profiles.
7.3 Moderation and Removal. The Company may remove, label, or reduce the visibility of any post, or suspend or close an account, where the post is illegal, breaks these Terms, or is inaccurate or misleading about a compliance requirement, because a wrong entry report can put a vessel or crew at risk. This is a safety measure and applies in addition to the copyright process in Section 8. A decision to moderate, edit, or remove user posts, or to leave a post up, is a good-faith editorial choice. It does not make the Company the author, publisher, or speaker of any user post, and it does not shift responsibility for user posts to the Company.
7.4 Your Responsibility for Content. You are responsible for what you post. You certify that your Content is accurate to the best of your knowledge, that you have the rights to post it, and that it violates no law and infringes no third-party right. You may not post Content that is unlawful, infringing, deceptive about a compliance requirement, harassing, or harmful to other users or vessels.
7.5 Reporting Content. Anyone may report Content they believe is illegal or breaks these Terms, using the "Report" control on the post or by email to support@sailcoco.com. A report should explain why the Content is illegal or breaks these Terms, identify the post, for example by its link, and give the reporter's name and email address, which may be left out of a report about child sexual abuse material, and a statement that the reporter believes in good faith that the information in the report is accurate and complete. The Company confirms receipt, reviews each report in a timely, diligent, and objective way, and tells the reporter what it decided, how to challenge that decision, and whether it used automated means to process the report. Copyright complaints follow Schedule B. Users in the United Kingdom may use the same reporting control and the review process in Section 7.7 for Content they believe is illegal under United Kingdom law.
7.6 Statement of Reasons. If the Company removes, disables, labels, or reduces the visibility of your Content, or suspends or closes your Account because of Content, it tells you at the time, unless the law prohibits notice. The notice states what was restricted and for how long, the facts the Company relied on, whether automated means were used, the law or the provision of these Terms the decision rests on, and how you can challenge it.
7.7 Challenging a Decision. You may ask the Company to review a moderation decision, including a decision not to act on your report, by replying to the notice or by email to support@sailcoco.com within six months. A person who did not make the original decision reviews the request, and the Company reverses the decision if the review shows it was wrong. The Company offers this review voluntarily. If you are in the European Union, you may also use an out-of-court dispute settlement body certified under the Digital Services Act. You keep any right you have to go to court.
7.8 How the Company Moderates. People at the Company make moderation decisions under these Terms. The Company may use automated tools to detect spam and to flag posts for human review, but it does not remove posts or close accounts by automated means alone. The Company applies these rules consistently, proportionately, and with due regard to the rights and interests of everyone involved, including freedom of expression.
7.9 Points of Contact. The Company's single point of contact for users, and for the authorities of European Union Member States, the European Commission, and the European Board for Digital Services, is support@sailcoco.com. Communications may be in English. The name and contact details of the Company's legal representative in the European Union under Article 13 of the Digital Services Act are published at sailcoco.com/legal.
7.10 Threats to Life or Safety. If the Company becomes aware of information that gives rise to a suspicion that a criminal offence involving a threat to the life or safety of a person has taken place, is taking place, or is likely to take place, the Company promptly informs the relevant law enforcement or judicial authorities and gives them the information it has.
8. Copyright and DMCA
The Company maintains a copyright notice-and-takedown process under the Digital Millennium Copyright Act (the "DMCA"), the federal law governing copyright complaints about hosted content. Schedule B states the notice requirements, the counter-notice procedure, the repeat infringer policy, and the contact information for the Company's designated agent. Send infringement notices to the designated agent identified in Schedule B.
9. Developer and Partner API and Onboard Data
9.1 Developer and Partner Feed. The Company exposes a data feed of Compliance Information through an application programming interface to developers and to chartplotter and marine-electronics partners. Developers use it under the Developer Terms described in Section 1.7, and partners under separate written agreements with the Company. The feed carries compliance and reference information and not the personal account information of users.
9.2 Downstream Display. Compliance Information shown on a partner's chartplotter or app may be delayed, cached, reformatted, or incomplete. The Company does not control how a partner displays the feed. The informational-only terms in Section 4 apply to Compliance Information wherever it appears, including on partner devices.
9.3 Onboard and Location Data. The Service may receive vessel position and related data from your phone and from onboard equipment, including Signal K sources. You are responsible for the equipment and connections you use to send that data. The Privacy Policy describes how the Company handles location data.
10. Acceptable Use
You may not do any of the following on or through the Service: violate any law or these Terms, upload an identity document to Ship's Papers, post Content you lack the rights to post, post compliance information you know to be false, scrape or harvest data or Content except through the Company's application programming interface or a connector the Company offers, under the terms and limits that apply to that interface or connector, upload malware or interfere with the operation of the Service, reverse engineer or copy the Service, impersonate any person, gain or attempt unauthorized access to any account or system, resell or redistribute the Compliance Information except as a written agreement allows, or use the Service to provide legal, immigration, or customs advice to others as if it were the Company's advice.
The Company may investigate suspected violations and apply the remedies in Section 16. The Company will act reasonably and in good faith, and where the circumstances allow it will use measures short of termination first, such as a warning, a request to correct the problem, removal of the affected Content, or a temporary limit on features. The Company may act at once, without prior notice, where conduct is unlawful or fraudulent, threatens the security or integrity of the Service or its users, or exposes the Company or any user to legal or financial risk.
11. Company Intellectual Property
The Service, including its software, design, text, graphics, logos, the CoCo Agent, and the Compliance Information compiled by the Company, belongs to the Company or its licensors. These Terms grant you a limited, revocable, non-exclusive right to use the Service as intended. You may not copy, frame, scrape, reverse engineer, or create derivative works from the Service itself, and you may not use the Company's name or marks without prior written permission. SailCoCo and the SailCoCo flag logo are trademarks of SailCoCo LLC. If you send the Company ideas or suggestions about the Service, the Company may use them without restriction or payment.
12. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT THE LAW ALLOWS, THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. THE COMPANY DOES NOT WARRANT THAT THE SERVICE WILL OPERATE WITHOUT INTERRUPTION OR ERROR, THAT ANY COMPLIANCE INFORMATION OR COCO AGENT ANSWER IS CURRENT, ACCURATE, OR COMPLETE, OR THAT THE SERVICE WILL MEET ANY LEGAL, IMMIGRATION, OR CUSTOMS REQUIREMENT. THE COMPLIANCE INFORMATION IS GENERAL INFORMATION AND YOU RELY ON IT AT YOUR OWN RISK. SOME STATES AND COUNTRIES DO NOT ALLOW CERTAIN WARRANTY DISCLAIMERS, SO PARTS OF THIS SECTION MAY NOT APPLY TO YOU.
13. Limitation of Liability
TO THE FULLEST EXTENT THE LAW ALLOWS, THE COMPANY AND ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, AND AGENTS ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, OR LOSS ARISING FROM RELIANCE ON THE COMPLIANCE INFORMATION, EVEN IF ADVISED OF THE POSSIBILITY. THE COMPANY'S TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE OR THESE TERMS IS CAPPED AT THE GREATER OF $100 OR THE FEES YOU PAID THE COMPANY IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. SOME STATES AND COUNTRIES DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY, SO PARTS OF THIS SECTION MAY NOT APPLY TO YOU. THIS SECTION DOES NOT LIMIT LIABILITY THAT CALIFORNIA LAW DOES NOT ALLOW TO BE LIMITED, INCLUDING LIABILITY FOR FRAUD, WILLFUL INJURY, OR VIOLATION OF LAW. THIS SECTION ALSO DOES NOT LIMIT LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE WHERE THE LAW OF YOUR COUNTRY OF RESIDENCE DOES NOT ALLOW THAT LIMIT.
14. Indemnification
You will defend, indemnify, and hold harmless the Company and its members, managers, officers, employees, and agents from claims, damages, liabilities, costs, and reasonable attorneys' fees arising from your Content, your use of the Service, your breach of these Terms, your violation of law, or your infringement of any third-party right. The Company may assume the defense of any matter subject to indemnification, and you agree to cooperate. You may not settle a claim that imposes obligations on the Company without the Company's written consent.
15. Dispute Resolution, Arbitration, and Class Action Waiver
15.1 Informal Resolution First. Before starting mediation or arbitration, the complaining party must send the other a written description of the dispute and give 30 days to resolve it. Send notices to the Company at support@sailcoco.com. The Company sends notices to your account email.
15.2 Mediation. If informal resolution fails, either party may demand non-binding mediation before a mutually selected mediator, conducted remotely unless both parties agree otherwise. The parties split the mediator's fees equally, except that for a dispute with an individual consumer the Company pays the mediator's fees. Neither party may start arbitration until the mediation concludes or 60 days pass after the mediation demand, whichever comes first.
15.3 Binding Arbitration. Any dispute not resolved through mediation will be resolved by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules for individual consumers, or its Commercial Arbitration Rules for business users, before a single arbitrator. Arbitration proceeds remotely, or for any in-person hearing in San Mateo County, California, except that for an individual consumer any in-person hearing takes place in the county of the consumer's residence or as the American Arbitration Association Consumer Arbitration Rules provide. The Federal Arbitration Act governs this Section. Judgment on the award may be entered in any court with jurisdiction.
15.4 Class Action Waiver. WHERE ALLOWED, ALL DISPUTES PROCEED ON AN INDIVIDUAL BASIS ONLY. NEITHER PARTY MAY BRING OR PARTICIPATE IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION, AND THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS OF DIFFERENT PARTIES.
15.5 Exceptions. Either party may bring an individual claim in small claims court, and either party may seek injunctive relief in court to protect intellectual property or to stop unauthorized access to the Service.
15.6 Arbitration Opt-Out. You may opt out of arbitration and the class action waiver by emailing support@sailcoco.com within 30 days after first accepting these Terms, with your name, account email, and a statement that you opt out. Opting out carries no penalty and does not affect any other part of these Terms.
15.7 Severability of Waiver. If a court finds the class action waiver unenforceable as to a particular claim, that claim proceeds in court, and the rest of this Section 15 continues to apply to all other claims.
15.8 Consumers in the EEA, the United Kingdom, and Switzerland. Sections 15.2 through 15.4 do not apply to a consumer who lives in the European Economic Area, the United Kingdom, or Switzerland. That consumer may bring a claim in the courts of the country where the consumer lives, and the Company may bring a claim against that consumer only in those courts.
16. Termination and Suspension
16.1 By You. You may close your account at any time through account settings or by email to support@sailcoco.com. Subscription cancellation follows Section 5.5.
16.2 By the Company. The Company may suspend or terminate an account, remove Content, or restrict features for breach of these Terms, fraud, or legal risk. The Company may also close an account for extended inactivity, but only if the account is a Free tier account, and the Company does not close an account that holds a Free Compliance Card for inactivity. The Company does not close a paid subscription, a Fleet Plan, or a Founding Crew or other one-time purchase account for inactivity. Where practical, the Company will give notice and a chance to respond before termination.
16.3 Effect of Termination. Access to the Service ends. One-Time Purchases end on their own terms. Sections that by their nature should survive, including Sections 4, 7, 10 through 15, and 17 through 21, survive termination.
17. Modification of These Terms
The Company may update these Terms. Updates post with a revised "Last Updated" date. For material changes, the Company gives at least 14 days’ notice to your account email and requires a fresh click of assent at your next login. Continued use after the effective date accepts non-material changes.
18. Data and Advertising
The Company uses no third-party advertising networks and runs no targeted or behavioral advertising. The Company does not sell or share user data for advertising, ever. The Service serves no third-party ads. Clearly labeled sponsorships may appear in the Service as described below. Revenue comes from subscription and one-time fees. Data goes only to the processors that run the Service, such as the payment processor, the hosting provider, the analytics provider, and the artificial intelligence provider that powers the CoCo Agent, and, when you use AI Assistant Access, to the assistant provider you choose. The separate Privacy Policy describes what data the Service collects, how it handles that data, and the rights available to California residents and residents of other states.
Sponsorships work as follows. A sponsored placement, such as a highlighted marina listing, is always labeled as sponsored. A sponsor never receives your personal information and receives aggregate statistics at most. A sponsor never influences the Compliance Information the Service provides, including the order or content of compliance results. Consistent with the Federal Trade Commission Guides Concerning the Use of Endorsements and Testimonials in Advertising, the Company discloses each sponsored placement clearly and conspicuously so you can tell it apart from ordinary content. Sponsorships are governed by separate agreements between the Company and each sponsor.
19. Governing Law and Venue
California law governs these Terms without regard to conflict-of-laws rules. Except as Section 15.8 provides, court proceedings permitted under Section 15 take place in the state courts located in San Mateo County, California, or the United States District Court for the Northern District of California, and the parties consent to venue there. Some consumer protection statutes apply based on where you live and cannot be waived by contract. Nothing in this Section takes away protections that the law of your state of residence grants you and does not allow to be waived, including state automatic renewal and subscription laws. If you are a consumer who lives in the European Economic Area, the United Kingdom, or Switzerland, you also keep the protection of the mandatory consumer laws of your country of residence, and you may bring a claim in the courts where you live.
20. Notices and Contact
Send legal notices and questions about these Terms to SailCoCo LLC by email at support@sailcoco.com or by mail to 303 Twin Dolphin Drive, Suite 600, Redwood City, California 94065, USA. Section 7.9 lists the points of contact for Community Feed matters. The Company sends notices to the email address on your account. Keep that address current. Notice by email is effective when sent.
21. General Provisions
21.1 Severability. If any provision of these Terms is held unenforceable, that provision is severed and the rest of these Terms remains in effect.
21.2 Entire Agreement. These Terms, the Privacy Policy incorporated by reference, the schedules, and the logged acceptance records for your account form the entire agreement between you and the Company about the Service and replace all prior discussions.
21.3 Assignment. You may not assign these Terms or any account without the Company's written consent. The Company may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets, with notice to you.
21.4 No Waiver. A failure to enforce a provision is not a waiver of it.
21.5 Force Majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, including outages, natural disasters, or acts of government, except for payment obligations already due.
21.6 Electronic Communications. You consent to receive notices, disclosures, and records from the Company electronically at your account email.
21.7 Headings. Headings are for convenience and do not affect interpretation.
Schedule A. Subscription Plans and Pricing
This Schedule lists the current plans. The Company may change plans and prices on a prospective basis under Section 5. The price in effect and disclosed at the point of sale governs each purchase.
Launch prices. During the launch period, the Company offers each plan at a launch price 30% below its standard price: the Skipper Plan at $69 per year; and the Fleet Plan at $62 per boat per year from 2 boats, $55 from 10 boats, $48 from 25 boats and $41 from 100 boats. A Subscription bought at a launch price renews at that launch price for as long as it stays active without a break, including boats added to a Fleet Plan later, and for that Subscription the standard price in Section 5.2 means its launch price. The Company will announce the end of the launch period on the Service at least 30 days in advance, and the launch period ends no later than six months after paid plans are first offered for sale. Purchases after the launch period ends are at the standard prices.
Schedule B. DMCA Copyright Policy
B.1 Policy. The Company follows the notice-and-takedown process of the Digital Millennium Copyright Act and maintains this policy for copyright complaints about hosted Content.
B.2 Designated Agent. Send infringement notices to the Company's designated agent: Copyright Agent, SailCoCo LLC, 303 Twin Dolphin Drive, Suite 600, Redwood City, California 94065, USA, phone 650-778-1744, email support@sailcoco.com. The Company has designated this agent with the U.S. Copyright Office under 17 U.S.C. § 512(c)(2), registration number DMCA-1082554.
B.3 Notice Requirements. A valid infringement notice must include a physical or electronic signature of the copyright owner or authorized agent, identification of the copyrighted work claimed to be infringed, identification of the material claimed to be infringing and information reasonably sufficient to locate it, the complaining party's contact information, a statement of good-faith belief that the use is not authorized, and a statement, under penalty of perjury, that the notice is accurate and that the complaining party is authorized to act for the copyright owner.
B.4 Company Response. On receiving a valid notice, the Company removes or disables access to the identified material expeditiously, notifies the poster, and provides a copy of the notice. A notice that fails the statutory requirements does not create knowledge of infringement.
B.5 Counter-Notice. A user whose material was removed may send the designated agent a counter-notice that includes the user's signature, identification of the removed material and its prior location, a statement under penalty of perjury of good-faith belief that the removal was a mistake or misidentification, and the user's name, address, telephone number, and consent to federal court jurisdiction. Unless the complaining party files a court action, the Company restores the material no sooner than 10 and no later than 14 business days after receiving a valid counter-notice.
B.6 Repeat Infringers. The Company terminates, in appropriate circumstances, the accounts of users who are repeat infringers.
B.7 Misrepresentation. A person who knowingly and materially misrepresents that material is infringing, or that it was removed by mistake, is liable under federal law for resulting damages, including costs and attorneys' fees.
By clicking "I Agree," creating an account, or using the Service, you accept these Terms of Service.